ITIL® V3 Foundation Certificate in IT Service Management

ITIL® V3 Foundation Certificate in IT Service Management

Overview

The ITIL V3 Foundation Certificate in IT Service Management
course provides comprehensive first-level training for anyone
involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice
examination for the Foundation Certificate in IT Service Management
- Version 3 and is a pre-requisite for the further training in ITIL
Version 3 that leads to the ITIL Expert Certificate in IT Service
Management.

Please be aware, this course also provides 21 Hours of Contact
Education/Professional Development Units towards PMI
PMP certification/re-certification

Prerequisites

  • Involvement in the provision or receipt of IT Services

Delegates will gain an understanding of:

  • Service Management as a Practice
  • The V3 Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

The course covers the fundamentals of the IT Infrastructure
Library (ITIL) Version 3 core volumes which provide an end-to-end
view of IT and its integration with business strategy. Those core
volumes are: Service Strategy, Service Design, Service Transition,
Service Operation, Continual Service Improvement

The course is comprised of lecture sessions, hands on exercises
which reinforce the knowledge gained and practice examinations.
Those delegates taking the certificate exam on the final day will
need to plan to spend 90-120 minutes each evening on revision and
example examination questions.

This course is aimed at all levels of IT professionals,
Customers, and Users involved in the provision or receipt of IT
Services.

Examinations

The exam is multi-choice. There are 40 questions to be
completed in 60 minutes. The pass mark is 26 correct answers from
40 (65%)

Download full Syllabus here

IT Infrastructure Library ITIL® is a Registered Trade Mark of
the Office of Government Commerce in the United Kingdom and other
countries

ITIL® is a Registered Trade Mark of the Office of Government
Commerce in the United Kingdom and other countries. IT
Infrastructure Library® is a Registered Trade Mark of the Office of
Government Commerce.

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