Supporting Windows 7 Desktops in the Enterprise

Supporting Windows 7 Desktops in the Enterprise

Overview

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.  It will also help test takers prepare for the 70-685 exam.

Audience Profile

This course is intended for Windows 7 desktop support technicians who support users in all aspects of Windows 7 at the tier 1 & 2 helpdesk levels. This will help resolve problems on Windows 7 computers from hardware failure and installations issues to more advance scenarios using Virtual Private Networking and data security technologies in Windows 7. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Delegates will learn how to

  • Perform OS Installation Troubleshooting
  • Identify and Resolve Desktop Application Installation and Running Issues
  • Troubleshoot Hardware on Windows 7
  • Identify the Cause of and Resolve Networking Issues
  • Support Mobile Users
  • Manage and Maintain Systems That Run Windows 7
  • Identify the Cause of and Resolve Security Issues
  • Utilise command line tools for all of the above

Prerequisites

  • TCP/IP Troubleshooting skill
  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings

Course outline

  • Module 01: Identifying Cause & Resolve Issues With Operating System Installation
  • Module 02: Identify Cause & Resolve Issues With Software Applications
  • Module 03: Identify & Resolve Hardware Issues
  • Module 04: Identify Cause & Resolve Network Connectivity Issues
  • Module 05: Identify & Resolve Logon & Authentication Issues
  • Module 06: Troubleshooting Network Printers
  • Module 07: Supporting Mobile Users
  • Module 08: Internet Explorer 8
  • Module 09: Managing & Maintaining Windows 7
  • Module 10: Securing Windows 7
  • Module 11: New Windows 7 Interface Features

Please Note: If you attend a course and do not meet the pre-requisites you may be asked to leave.

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