Business Analysis Essentials

Business Analysis Essentials

PLEASE NOTE : Fee does not include residential costs. Please
contact us for the latest costs. Residential courses are normally
held in Bournemouth.


Business Analysts are increasingly required to extend
themselves beyond their traditional role of developing and
maintaining IT systems. They need the capability to understand the
business strategy, use proven techniques to analyse the business
area, and identify changes to business processes needed to meet
internal and external challenges.
This course develops the skills needed to work with senior
business and IT staff to analyse and model business activities.
Delegates will learn how to investigate business problems, and how
to identify and recommend appropriate creative solutions.
At the end of the course delegates may sit an examination to
attain the ISEB Business Systems Development Certificate in
Business Analysis Essentials.


  • Those wishing to acquire the skill
    set required for analysing and addressing business
  • Those wishing to attain the ISEB
    Business Systems Development Certificate in Business Analysis
    Essentials. (These delegates should also book on course code
    BAEEX-2). Candidates with special examination requirements should
    consult the ISEB web site ( for the ISEB Special
    Needs policy. Note that the ISEB must be advised at least four
    weeks in advance of any special requirements.
  • There are no specific pre-requisites
    for this course.

Delegates will learn how to

  • Describe how a business strategy is
  • Use strategic analysis
  • Describe the need for project
  • Explain techniques to investigate an
    organisation’s business systems
  • Describe an approach to improving business
  • Explain the importance of stakeholder
    management and use a stakeholder analysis technique
  • Use techniques for the analysis and
    modelling of business systems
  • Describe how recommendations for business
    improvement may be identified
  • Describe the contents of a rigorous
    business case for the development and implementation of business
  • Explain the derivation of IT requirements
    from the definitions of business improvements
  • Explain the importance of assuring the
    business case once the changes have been implemented

Course outline

Lifecycle for business change; The role of the Business
Analyst; A comparison of the business analyst and systems analyst
roles; Purpose of analysing and modelling business systems;
Overview of business analysis approach

Strategic Analysis in Context
Identifying the business domain; Internal environment
analysis; External environment analysis; SWOT analysis; Overview of
areas of strategy including IS strategy; CSFs and KPIs; Balanced
business scorecard

Project discipline for business analysis

Terms of reference/project initiation; Business and project
objectives; Deliverables from business analysis studies

Understanding the situation/issues
Stakeholder analysis; Overview of investigative techniques;
Representation of the business situation

Business perspectives
Identifying different perspectives; Defining business
perspectives; Identifying and resolving conflicts

Analysing and modelling business activities
Identifying activities and dependencies; Building a business
activity model; Business events/activity triggers; Business

Identifying potential solutions
Gap analysis – comparing the ideal and existing systems; Defining
a new business model; Identifying IS/IT requirements to support the
new business model

Making the business case
Structure of a business case; Identifying options for business
change; Costs and Benefits analysis; Impact analysis; Risk analysis
and management; Presenting a business case

Accepting the Business Case
Testing the system for user acceptance; Managing the
implementation of change; Realising business benefits

Case Study
A case study allows the delegates to undertake a simulated
business analysis assignment

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